draft: Que faire avec votre ancien opérateur ?

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{
"title": "Que faire avec votre ancien opérateur ?",
"_updated_at": "2026-05-16 14:30:12"
}
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# Que faire avec votre ancien opérateur ?
Avec l'arrivée du nouveau forfait Free, beaucoup d'abonnés SFR, Bouygues ou Orange se demandent comment quitter leur opérateur actuel. Un responsable juridique de l'UFC-Que Choisir, interrogé par Jean-Marc Morandini, fait le point sur la marche à suivre.
## Résiliation : ce que vous devez payer
Tout dépend de la durée de votre engagement :
- **Engagement de 12 mois** : vous devez régler la totalité des mensualités restantes jusqu'au terme du contrat.
- **Engagement de 24 mois** : passé le 12ᵉ mois, vous ne payez que **25 % des sommes restant dues** jusqu'à la fin de l'engagement (loi Chatel).
## Connaître la durée restante de votre engagement
Pour savoir où vous en êtes, composez le **3179** (appel gratuit). Vous recevrez ensuite une confirmation par SMS indiquant votre date de fin d'engagement.
## Conserver son numéro grâce au RIO
Vous pouvez changer d'opérateur **sans perdre votre numéro** grâce à la portabilité. Il vous suffit de communiquer votre **numéro RIO** (Relevé d'Identité Opérateur) à votre nouvel opérateur, qui se charge alors de toute la procédure de résiliation auprès de l'ancien. Vous n'avez donc aucune démarche supplémentaire à effectuer de votre côté.
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